Hardware
Warranty Statement
XSponse, LLC (“XSponse”) warrants this X-Guardian, hereinafter referred to as the “Product”, excluding items such as software, installation media, and related documentation, will be free from defects in material/workmanship for the period and the warranty level purchased, beginning from the date of invoice. Any terms printed on the invoice supersede terms in this document.
WHO IS COVERED
This product warranty is issued to the original purchaser against defects in materials and workmanship as based on the date of the original invoice (“Warranty Period”) from an authorized reseller. The original sales receipt showing the product name and the invoice date from an authorized reseller is considered such proof. This warranty is not transferable. Title to products passes from XSponse to you upon shipment.
WHAT IS COVERED
This warranty covers new products if a defect in material or workmanship occurs, and a valid claim is received within the Warranty Period. At its option the company will either (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a new or refurbished product at XSponse’s option. The system warranty period is not extended because of purchasing any additional products from us or upgrading your XSponse Products. Newly purchased components may have different warrantees. Replacement parts are warranted for the remainder of the original warranty or thirty days, whichever is longer. The customer is allowed to open and examine the Product without voiding the warranty on the system in its original configuration. XSponse does not warrant customer installed items under the Product warranty. If the installed items were purchased from XSponse, they may be warranted individually. This warranty does not cover labor, or materials needed to diagnose, repair, or configure any item that was not part of the original system purchase.
WHO TO CONTACT
For assistance on any warranty related item, please call the general phone line at 833-977-6673
WHAT IS NOT COVERED
Damage during shipment other than original shipment to purchaser;
Damage caused by impact with other objects, dropping, falls, spilled liquids, or immersion in liquids.
Damage caused by a disaster such as fire, flood, wind, earthquake, or lightning.
Defects caused by failure to provide a suitable installation environment for the hardware system.
Damage from improper maintenance.
Damage caused by any other abuse, misuse, mishandling, or misapplication.
Damage caused by any Customer installed components, peripherals, or other hardware not listed on the original invoice.
XSponse’s liability for failure to repair the Product to conform to the warranty after a reasonable number of attempts will be limited to a replacement of the Product or, at XSponse’s option, a refund not to exceed the current purchase price of the Product. These remedies are the Purchaser’s exclusive remedies for breach of warranty.
Under no circumstances shall XSponse be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of the use of the hardware system or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, claims of third parties, and injury to property.
